After a multi-year process, Gillinder Glass is now ISO 9001:2015 certified. This is one piece of an extensive quality overhaul within the organization aimed to better serve their customers.
The ISO 9001:2015 quality management system has ensured processes are in place that afford Gillinder Glass full traceability throughout their manufacturing process. This traceability can lead to continuous improvement for years to come.
Linda Boardman, Quality Manager, stated, "Having a manufacturing system 'in control' means that from order entry to shipping product, employees understand the established process, their role in that process, and are held accountable to perform to the standard of that process."
The process of implementing the ISO-compliant quality management system was kicked off in 2015, with the company receiving approval in mid-2018. Ms. Boardman spearheaded the effort from Gillinder’s side and believes the effort is already showing dividends.
Boardman continued, “I believe having a third party certification shows our customers that we are a company committed to holding ourselves and, by extension, our suppliers to a standard of excellence."
David Fox, VP of Sales, shared a similar sentiment in regards to the new certification and was excited at the prospect of how it could generate new business opportunities:
“From strictly a sales/marketing point of view, being certified really helps open doors. People are more willing to offer projects for bid because they feel they can truly compare us to their current suppliers.
With existing customers, I can already see customers trusting our process more with regard to solving a problem or re-engineering a part.”
Gillinder Glass is based in Port Jervis, NY, and provides pressed and molded glass to companies around the world. Gillinder is an industry leader in specified and technical glass production for lighting and industrial applications. They are heavily involved in the airfield, aerospace, defense, industrial, theatrical, NVIS-compatible filter glass, architectural, commercial, and marine market segments.